What we offer

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ECOMMERCE

  • Tailored growth plans for online market positioning.

  • Luxury-focused, responsive, and high-converting online stores.

  • Enhancing user experience to drive engagement and sales.

  • Strategies to maximize revenue per visitor.

  • Curating professional product photography and utilising data to merchandise the site to maximise sales alongside storytelling content.

  • Providing performance tracking, insights, and actionable recommendations.

  • Coordinating online, offline, and social commerce seamlessly protecting the brands’ overall messaging and ethos.

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DIGITAL MARKETING

  • Use and create visuals, copy, and videos to convey brand narratives.

  • Targeted campaigns to drive awareness, traffic, and conversions.

  • On-page, technical, and content strategies to improve visibility.

  • Personalised brand campaigns and lifecycle marketing to support client retention and recruitment.

  • Identify key learning and insights, performance tracking, and data-informed recommendations.

  • Improving engagement based on learnings and maximise strategy to increase campaign performance.

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CRM (Customer Relationship Management)

  • Designing personalised client engagement plans.

  • Working with established teams by using strategies and processes to support them in building one-to-one relationships with high-value customers.

  • Organising and analysing existing and newly obtained customer data for targeted outreach.

  • Using Customer/Branding Literature, Email, SMS, and app-based messaging to nurture existing clients and support the recruitment of prospects and leads.

  • Creating a strong brand community, rewards, and repeat-purchase initiatives.

  • Develop exclusive event concepts that reinforce the brand’s relationships with their clients.

  • Educating staff on CRM tools, best practices, and clienteling techniques.